More orders, less chasing
Reordering is one tap for a café that already buys from you. The small hassles that lose you a line item disappear.
For suppliers
Your customers are already buying.
This is how the order arrives.
Silsilah takes neither your customers nor your prices. It changes the format of the order and the speed of getting paid. If you roast, it runs both ways: you sell roasted coffee here, and buy your green coffee, packaging and labels on the same account.
What you get
Six things that change on day one.
Nothing here asks you to change how you price, pack or deliver. It changes the format of the order and the speed of getting paid.
Orders you can act on
Priced against your own catalogue, with branch, quantity, delivery window and terms attached. Nothing to retype.
Disputes settled at the door
A shortage remembered three weeks later is an argument. Recorded at the door with a photo, a time and a name, it is a credit note.
One statement, one settlement
Across every café you supply, with fees, returns and credits already applied, and a date you can forecast against.
Customers who stopped ordering
You are told when a regular has not reordered, while it still matters.
Promotion that is labelled
Featured placement and sampling exist. They are marked as paid and kept out of search ranking and recommendations.
Onboarding
Live in six steps.
Send the catalogue as it is, PDF or spreadsheet. It gets extracted, and you approve what came out before anything is published.
- 01Apply
- 02We verify the company
- 03Catalogue loaded or extracted
- 04Prices, minimums and delivery set
- 05Users and drivers added
- 06Go live
Commercial
You pay when you sell. Not before.
No listing fee, no subscription, nothing to pay before you have sold anything through it. The rate and the terms are agreed with you, in writing, and they stay between us.
- 01A percentage of what you sellCharged on completed orders only.
- 02Terms agreed with youAgreed with you, recorded against your account, and held to. Whatever we settle on is what happens.
- 03Paid on accepted goodsSettlement follows delivery and acceptance, not the moment an order is placed.
Every number is agreed with you before you go live, and it stays between you and Silsilah. Nothing about your terms, your prices or your volumes is shown to another supplier or published anywhere.
Questions
The things people ask first.
Do I have to change my prices?
No. You load your own catalogue and your own contract prices, including the ones that are specific to a single customer. Nobody else sees them.
Do I lose the relationship with my customer?
No. They are still your customer, buying your products at your prices, delivered by your drivers. What changes is the format of the order and the speed of getting paid.
What if my catalogue is a PDF?
Send it as it is. It gets extracted, and you approve what came out before anything is published. A spreadsheet, an export from your system or a hand typed list all work too.
When do I get paid?
On the terms agreed with you, counted from accepted goods rather than from the moment an order is placed. One transfer covering many orders, with a statement showing every line, fee, return and credit behind it.
What does it cost?
A percentage of what you sell through the platform, agreed with you before you go live. Nothing to sell means nothing to pay.
Apply
Apply as a supplier
Seven questions. Your categories, your delivery area and how your catalogue is held decide how quickly we can get you live.